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Contact Us
Get in Touch with Us
Let Every Conversation Be the Beginning of a Better Experience.
A comfortable home begins with thoughtful details, and a pleasant shopping experience begins with clear and easy communication.
Welcome to the Ourgh Contact Us page. Whether you would like to learn more about bedside tables, explore rug sizes and styling options, understand wall lamp specifications, or ask questions about orders, shipping, or product-related matters, we are here to understand your needs and provide clear, practical guidance.
We believe that good service means more than simply answering questions. It means understanding our customers' needs and making every interaction straightforward and helpful. Please use the contact details below to reach us, and we will do our best to assist you with your inquiry.
WE'RE HERE TO HELP
Every Question Deserves Our Attention
Home furnishings are closely connected to everyday comfort and the overall experience of living in a space. We understand that choosing the right products may require additional information, and you may also have questions about arrangements after placing an order.
At Ourgh, we aim to provide clear and friendly communication channels. Whether your question is simple or requires further clarification, we want to help you better understand our products and services through accurate information and thoughtful communication.
You can contact us regarding the following matters:
01 / Product Inquiries
If you would like to learn more about our bedside tables, rugs, or wall lamps, including product specifications, dimensions, material details, or usage instructions, please contact us by email or phone. Providing the product name or relevant details will help us understand your inquiry more accurately.
02 / Order Inquiries
If you have questions about your order details, processing status, or other matters related to your purchase, please provide the necessary order information and briefly explain your concern. This will help us review the situation more efficiently and offer appropriate guidance.
03 / Shipping and Delivery
If you would like information about shipping arrangements, delivery progress, or an issue encountered while receiving your order, please contact us using the details listed below. Including relevant order information and a clear description of the issue will help us better understand your situation.
04 / After-Sales and Product Support
If you have questions about product information, usage instructions, or other after-sales matters after receiving your purchase, we welcome you to contact us. Please describe your situation as clearly as possible and include relevant product details when necessary so that we can better understand your needs.
05 / Suggestions and Feedback
We also welcome your feedback on the Ourgh website, product presentations, and shopping experience. Your opinions help us understand customers' actual needs and provide valuable insights as we continue improving our product information and service processes.
GET IN TOUCH
Connect with Ourgh
Have a question? Let's start with a simple conversation.
To help you find the most suitable way to contact us, we have organized our primary contact details below. You can choose email or phone communication according to the nature of your inquiry.
EMAIL US
Email Address · Written Inquiries
For questions about product details, orders, shipping information, or after-sales matters, please email us at the address above.
To make communication easier, we recommend including a brief description of your inquiry in the subject line and explaining your question clearly in the body of your email. If your inquiry concerns an existing order, please provide the necessary order identification details. For your security, do not include bank card passwords or other unnecessary sensitive information in your message.
Email is a convenient option for inquiries that require a detailed explanation and allows you to organize your questions before sending them. We will review and process inquiries during customer service hours and respond according to the nature of each request.
SEND US AN EMAIL
CALL US
Phone Number · Direct Communication
+86-17684533250
If you prefer to discuss your inquiry by phone, you can call us using the number above. We recommend preparing your questions in advance. If your inquiry concerns a product or order, having the relevant information ready can help make the conversation clearer and more efficient.
We aim to provide direct, straightforward communication to help you find the information you need. For matters requiring additional verification, the appropriate handling process and response time may vary depending on the complexity of the inquiry.
GIVE US A CALL
CUSTOMER SERVICE HOURS
When We're Available
Monday – Friday
10:00 a.m. – 6:00 p.m.
Our customer service hours are Monday through Friday, from 10:00 a.m. to 6:00 p.m. You may contact us by email or phone during these hours regarding products, orders, shipping, and other related matters.
To make every interaction as effective as possible, we handle inquiries according to their specific requirements. Questions that require additional research or verification may need extra processing time. We appreciate your patience and understanding and will do our best to provide clear and accurate information.
Please note that our customer service hours do not guarantee that every inquiry will be resolved on the same day. Response times and processing schedules may vary depending on the nature of the request, its complexity, and other relevant circumstances.
A LITTLE MORE ABOUT YOUR INQUIRY
Making Communication Easier
To help us understand your needs more accurately, please consider the following suggestions when contacting us:
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Describe Your Question Clearly: Briefly explain the matter you would like to discuss and the assistance you need.
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Provide Relevant Information: If your question concerns a specific product, include its name or relevant specifications. If it concerns an order, provide the necessary order details.
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Choose the Right Contact Method: Select email or phone communication according to the nature of your inquiry.
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Allow Reasonable Processing Time: For matters requiring further verification, please allow sufficient time for review and handling.
We value every meaningful conversation and aim to reduce unnecessary delays and misunderstandings through clear communication. Your time matters to us, so we encourage you to provide as much relevant information as possible when contacting us. This helps us address your concerns more effectively.
YOUR HOME, YOUR QUESTIONS, OUR ATTENTION
We're Here to Listen
At Ourgh, we appreciate the many ways bedside tables, rugs, and wall lamps can enhance everyday living spaces. We also understand that choosing the right home furnishings involves more than appearance. Practical functionality, room layout, and individual lifestyle preferences all play important roles.
For this reason, we want our Contact Us page to be more than a place to find information. We hope it serves as a convenient channel for learning about our brand, asking product questions, and communicating your needs.
Whether you are looking for a more practical bedside table for your bedroom, a rug that adds visual depth to your living room, or a wall lamp that creates a more comfortable lighting atmosphere, we welcome you to get in touch.
Thank you for your interest in Ourgh. We look forward to providing useful information through clear and thoughtful communication and helping you explore home styling possibilities with greater confidence.
Ourgh — Thoughtful Details. A More Beautiful Home.
Thoughtfully designed details for a home that feels naturally beautiful.
OURGH CONTACT DIRECTORY
Brand and Contact Information
BRAND NAME
Ourgh
Ourgh is a home furnishings brand operated by Jinping Yanglin E-Commerce Co., Ltd. The brand specializes in bedside tables, rugs, and wall lamps, offering customers home furnishing options and inspiration for everyday interior styling.
OPERATING COMPANY
Jinping Yanglin E-Commerce Co., Ltd.
OFFICIAL WEBSITE
EMAIL ADDRESS
PHONE NUMBER
+86-17684533250
CUSTOMER SERVICE HOURS
Monday to Friday
10:00 a.m. to 6:00 p.m.
HEAD OFFICE ADDRESS
3rd Floor, Government Affairs Center, Hedong South Road, Jinhe Town, Jinping Miao, Yao, and Dai Autonomous County, Honghe Hani and Yi Autonomous Prefecture, Yunnan Province, China.
Thank You for Reaching Out to Ourgh.
We value every conversation and look forward to providing useful information and inspiration for your home.
Ourgh — Making Home More Comfortable and Communication Simpler.