Privacy Policy

Last Updated: October 29, 2026

Welcome to Ourgh (www.ourgh.com). We respect the privacy of every customer and take the protection and proper management of personal information seriously. This Privacy Policy explains what information we may collect when you visit our website, browse products, place orders, or contact us by email, how we use that information, when we may share it, and how you can manage your personal information.

Ourgh is operated by Jinping Yanglin E-Commerce Co., Ltd. We specialize in home products, including bedside tables, rugs, and wall lamps, and provide international shipping services to multiple countries and regions. To process orders, arrange product delivery, maintain website functionality, and fulfill applicable legal obligations, we may need to collect and process certain personal information within the scope necessary for these purposes.

We aim to explain clearly and transparently how your information is handled during your shopping experience and how you may exercise the privacy rights available to you under applicable law. Please read this Privacy Policy carefully before using the Ourgh website.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processing activities associated with your access to, browsing of, or use of the Ourgh website, as well as shopping, order submission, delivery inquiries, and business communications conducted through the website.

For the purposes of this policy, personal information means information that identifies an individual directly or that can identify an individual when combined with other information. Different countries and regions may have different legal definitions of personal information, personal data, and related privacy rights. We will determine the applicable requirements in accordance with relevant laws.

This policy explains the following matters:

  • The types of personal information we may collect.

  • The methods through which we collect information.

  • The purposes and legal bases for processing personal information.

  • How we store, protect, and manage personal information.

  • Whether and under what circumstances we share information with third parties.

  • How we use cookies and similar technologies.

  • How you may access, correct, delete, or restrict the processing of your information.

  • How we handle information relating to minors and cross-border data transfers.

  • How we update this Privacy Policy.

This policy should be read together with other applicable documents published on our website, including our Service Policy, Shipping Policy, and Return and Exchange Policy. If provisions concerning personal information differ between policies, we will interpret and apply them in accordance with applicable legal requirements.

2. Personal Information We May Collect

To provide shopping and delivery services, we may collect different types of information depending on your actual interactions with our website. We do not necessarily collect every category of information simply because it may be available. The information collected will depend on the features you use, the information required to complete a transaction, and applicable legal requirements.

2.1 Order and Transaction Information

When you place an order on the Ourgh website, we may collect information necessary to process the transaction, including:

  • Recipient name.

  • Billing and shipping addresses.

  • Contact email address.

  • Contact telephone number.

  • Names, specifications, quantities, and order numbers of purchased products.

  • Order submission dates, order statuses, and relevant transaction records.

  • Merchandise amounts, shipping charges, applicable taxes, and order totals.

  • Necessary records relating to refunds, returns, exchanges, or order modifications.

This information is primarily used to confirm orders, verify transaction details, prepare products, arrange international shipping, send order notifications, handle after-sales matters, and maintain necessary transaction records.

Because Ourgh provides worldwide shipping services, complete and accurate recipient information is particularly important for international deliveries. Incomplete shipping addresses, postal codes, telephone numbers, or other required details may prevent a logistics provider from completing delivery or may require additional verification time.

Please review your information carefully before submitting an order.

2.2 Contact and Communication Information

When you contact us by email or through another communication channel expressly provided on our website, we may collect information you voluntarily provide, such as your name, email address, telephone number, order number, inquiry details, and supporting materials submitted to explain an issue.

This information helps us identify your request, verify order details, respond to questions about products or shipping, and handle reasonable after-sales requests.

If you contact us about an order status, dispatch progress, or international delivery arrangements, please include your order number and relevant background information whenever possible so that we can identify the appropriate records.

You may contact us at customer@ourgh.com. Please do not send passwords, complete payment card numbers, security codes, or other unnecessary sensitive information through ordinary email.

2.3 Website Usage and Device Information

When you visit the Ourgh website, we or our website technology providers may collect certain technical information to the extent permitted by applicable law, including:

  • Device type and operating system.

  • Browser type and version.

  • Dates and times of website visits.

  • Pages visited, time spent on pages, and related interactions.

  • Internet Protocol (IP) address.

  • Language settings and certain device or browser identifiers.

  • Website errors, loading issues, and system operation records.

  • Necessary identifiers generated through cookies or similar technologies.

This information is primarily used to maintain website functionality, analyze website traffic, identify technical issues, improve page presentation, protect website security, and help prevent unauthorized access or unusual activity.

Whether technical information constitutes personal information depends on its specific content and applicable law. Where technical data is legally considered personal information, we will process it in accordance with applicable privacy requirements.

2.4 Payment-Related Information

When you check out on our website, we may receive information relating to payment status and transaction confirmation, such as transaction reference numbers, payment status, payment timestamps, transaction amounts, and payment processing results.

Specific payment card details are generally handled by the relevant payment service provider in accordance with its payment processing procedures. Completing a payment on our website does not automatically mean that we receive your complete payment card information. The actual information collected and processed depends on the checkout process, the technical arrangements of the payment provider, and applicable security requirements.

Please do not send complete payment card numbers, card security codes, account passwords, or other unnecessary payment credentials to us by email. When payment verification is necessary, we will seek to use order numbers, transaction references, or other appropriate and necessary information.

2.5 Shipping and Delivery Information

To provide international shipping services to multiple countries and regions, we may need to share information necessary for delivery with carriers, international logistics providers, or local delivery companies in the destination country. Such information may include recipient names, shipping addresses, telephone numbers, postal codes, package details, and necessary order reference information.

This information is used to generate shipping labels, arrange parcel handovers, complete customs or delivery procedures, provide shipment tracking, and help resolve delivery issues.

Different countries and regions may have different customs, import declaration, and logistics requirements. We will process shipping-related information within a reasonably necessary scope and determine the required data based on applicable law and the specific shipping arrangements.

3. How We Collect Personal Information

Ourgh may collect information through the following methods:

Information you provide directly. We collect relevant information when you complete checkout forms, place orders, send emails, or voluntarily provide information necessary for a particular purpose.

Information generated automatically by the website. When you browse the website, certain technical information may be generated or recorded automatically through server logs, cookies, or similar technologies. This information may be used to maintain website functionality, understand website performance, and protect system security.

Information provided by service partners. Where permitted by applicable law and necessary for the relevant business purpose, we may receive information relating to order status, payment confirmation, delivery progress, or system operation from payment providers, logistics providers, website technology providers, or other parties involved in order processing.

Information obtained lawfully. To the extent permitted by applicable law, we may obtain necessary information to fulfill legal obligations, address disputes, maintain website security, or prevent fraud.

We determine the scope of information collection based on actual business needs and seek to avoid collecting personal information that is unrelated to the stated purposes or clearly exceeds what is necessary.

4. How We Use Personal Information

We process personal information according to specific purposes and applicable law. Our principal uses include the following.

4.1 Processing and Fulfilling Orders

We use order information to verify purchase details, confirm order status, prepare products, arrange dispatch, provide shipping information, and handle order modifications, returns, exchanges, or refund requests when necessary.

If essential recipient information or order details are missing, we may be unable to complete the transaction or arrange delivery. In such cases, we may ask you to provide additional information, depending on the circumstances.

4.2 Providing Worldwide Shipping Services

We may use recipient information and order details to arrange international shipping, generate shipping labels, coordinate carrier handovers, support cross-border deliveries, and assist with customs or local delivery procedures.

When a parcel is delayed, an address is incorrect, delivery is unsuccessful, or another shipping issue arises, the relevant information may also be used to verify parcel status, contact the appropriate logistics provider, or handle necessary follow-up procedures.

4.3 Handling Customer Inquiries and After-Sales Matters

We use your contact information and relevant transaction records to handle inquiries concerning product descriptions, order status, dispatch times, shipping progress, product issues, return and exchange conditions, and refund procedures.

To avoid confusion or unauthorized disclosure, we may need to verify an order number, order email address, or other appropriate transaction details. During verification, we will seek to use only the information necessary to resolve the matter.

4.4 Maintaining Website Functionality and Security

We may use website access records, device information, error logs, and relevant technical data to monitor system performance, troubleshoot page issues, improve website compatibility, protect system security, and identify suspicious or unusual activity.

Where necessary and lawful, we may use relevant information to prevent unauthorized access, malicious activity, fraudulent transactions, or other conduct that may harm the website or users' legitimate interests.

4.5 Fulfilling Legal Obligations and Resolving Disputes

We may process, retain, or disclose necessary information when required by applicable law to fulfill tax, accounting, consumer protection, customs, regulatory, or other legal obligations.

Where transaction disputes, legal claims, formal proceedings, or other rights-related matters arise, we may also use relevant records to verify facts, protect legitimate interests, or cooperate with lawful requests from competent authorities, to the extent permitted by applicable law.

4.6 Improving Website Content and Service Experience

To the extent permitted by applicable law, we may review aggregated website usage information to understand which pages are frequently accessed, which product descriptions may need clarification, and whether the website experiences loading problems or operational difficulties.

Where aggregated or non-identifying information can achieve the same analytical purpose, we will prioritize considering such information to reduce the impact on individual privacy.

We will not use personal information for purposes that are materially incompatible with the original collection purposes unless we obtain appropriate authorization, have another lawful basis for processing, or the relevant use is otherwise permitted by applicable law.

5. Legal Bases for Processing Personal Information

For personal information processing activities subject to applicable data protection laws, we will rely on an appropriate legal basis depending on the circumstances. These may include:

  • Performance of a contract: For example, processing orders, confirming transactions, arranging shipping, or completing refunds.

  • Compliance with legal obligations: For example, retaining transaction records or fulfilling tax and regulatory requirements.

  • Legitimate interests: For example, maintaining website security, preventing fraud, troubleshooting technical issues, or handling reasonable business disputes, provided that the processing does not improperly override your rights and freedoms.

  • Your consent: Where consent is required by law, such as for certain non-essential cookies or other specific processing activities, we will obtain consent in accordance with applicable requirements and provide a way to withdraw it where required.

The specific legal basis depends on the nature of the processing activity, your country or region, and applicable legal requirements. Different processing purposes may rely on different legal bases.

If certain information is necessary to perform a contract or comply with a legal obligation, refusing to provide it may prevent us from processing an order, arranging delivery, or completing a particular request. Where appropriate, we will explain which information is required and why.

6. Cookies and Similar Technologies

The Ourgh website may use cookies, pixel tags, local storage, or similar technologies to maintain website functionality, remember certain browsing preferences, analyze website usage, and improve system security.

Cookies are small data files stored by a website in your browser or on your device. Different types of cookies may serve different purposes.

Strictly Necessary Cookies: These support essential website functions, such as maintaining the shopping process, preserving necessary session information, processing checkout operations, or protecting website security. Disabling these cookies may affect certain website features.

Functional Cookies: These may be used to remember your language, region, or other browsing preferences to provide a more consistent experience.

Analytics Technologies: Where permitted by applicable law and subject to relevant requirements, we or our service providers may use analytics tools to understand website traffic, page performance, technical errors, and user interactions with the website.

The actual types of cookies, their scope of use, and their retention periods may change as website features and technology arrangements evolve. Where applicable law requires prior consent for non-essential cookies, we will handle consent settings in accordance with the relevant requirements.

You can manage, restrict, or delete certain cookies through your browser settings. However, disabling some cookies may prevent the shopping cart, checkout, or other website features from functioning properly.

If the laws in your region provide specific rights concerning non-essential cookies, we will provide appropriate choices in accordance with those requirements.

7. Sharing and Disclosure of Personal Information

We do not arbitrarily provide personal information to unrelated third parties. We may share or disclose information only when there is an appropriate legal basis and the sharing is necessary for the relevant purpose.

7.1 Logistics and Delivery Providers

To complete worldwide shipping, we may provide necessary recipient details, shipping addresses, telephone numbers, and package information to international carriers, local delivery companies, logistics coordinators, or other relevant transportation providers.

This information is used for shipping arrangements, shipment tracking, delivery notifications, customs procedures, and the resolution of delivery issues. Logistics providers may also process the information under their own privacy policies and applicable laws.

7.2 Payment and Transaction Service Providers

When processing payments, confirming transaction status, verifying payment results, or completing refunds, necessary information may be processed by payment processors and related transaction service providers.

The actual information shared depends on the payment process and the technical arrangements of the service provider. We seek to limit the scope of sharing and avoid providing information unrelated to the relevant transaction purpose.

7.3 Website Technology and Business Service Providers

We may work with appropriately engaged service providers to maintain the website, process orders, manage necessary technical systems, or provide related business support.

These providers may process information only to the extent necessary to perform the relevant services and should be subject to appropriate contractual arrangements, confidentiality obligations, and applicable legal requirements.

7.4 Legal, Regulatory, and Rights Protection

If disclosure is required by law, a court order, a valid regulatory request, or another legally binding process, we may provide necessary information to the extent permitted or required by law.

Where necessary to investigate suspected fraud, address security incidents, protect the legitimate interests of the website and its users, or enforce relevant rights, we may also disclose appropriate information in accordance with applicable law.

7.5 Changes to Business Structure

If the company undergoes a business restructuring, asset transfer, merger, or other lawful business arrangement, certain relevant information may be transferred to an appropriate successor where permitted by law.

If applicable law requires notification, consent, or other measures in connection with such a transfer, we will follow the relevant requirements.

For all information sharing, we assess necessity in light of applicable law and the specific business purpose and seek to implement appropriate measures to protect personal information.

8. Cross-Border Data Transfers

Because Ourgh provides worldwide shipping services, some orders may involve logistics providers, payment service providers, technology providers, or other business partners located in different countries or regions. As a result, some personal information may need to be transferred or accessed across borders during the processing of international transactions.

For example, to complete international delivery, a recipient's name, address, telephone number, and necessary order details may need to be provided to logistics organizations in the destination country or region so that they can transport the parcel, complete customs procedures, and make final delivery.

Personal information protection laws, regulatory requirements, and data access rules may differ between countries and regions. For cross-border transfers subject to specific legal requirements, we will take appropriate measures in accordance with applicable law. These measures may include conducting relevant assessments, entering into appropriate data protection agreements, or using other legally recognized transfer mechanisms where applicable.

We seek to ensure that cross-border transfers are proportionate to actual business purposes and limit the information transferred as much as reasonably possible. We do not transfer information to another country or region merely because we offer international services if the information does not need to be transferred for the relevant purpose.

If you would like to learn more about data transfers relating to a particular order, you may contact customer@ourgh.com with your order number or relevant background information so that we can assess the specific processing arrangements.

9. Retention of Personal Information

We do not promise to retain all personal information indefinitely. Retention periods depend on the purpose of collection, the type of information, business requirements, applicable law, and other relevant factors.

In general, we may determine retention periods according to the following principles:

  • Order and transaction records: Retained for the period necessary to process orders, complete after-sales matters, verify transactions, or fulfill applicable accounting, tax, and other legal obligations.

  • Shipping information: Retained for the period necessary to complete delivery, verify shipping status, resolve transportation issues, or fulfill related legal obligations.

  • Email and communication records: Retained for the period necessary to respond to inquiries, follow up on issues, maintain necessary business records, or resolve relevant disputes.

  • Website technical logs: Retained for a reasonable period determined by security monitoring, system maintenance, troubleshooting, and applicable legal requirements.

  • Information required by law: Retained for legally required periods or, where permitted by applicable law, for as long as necessary to handle legal requests, disputes, or claims.

When personal information is no longer necessary for the relevant purpose and there is no other lawful basis for retaining it, we will delete it, anonymize it, or take other appropriate measures in accordance with applicable law and actual technical capabilities.

Certain backup systems, technical logs, or records that must be retained by law may not be immediately removable from every system. To the extent permitted by law, we will apply appropriate safeguards to information that must continue to be retained and handle it in accordance with relevant procedures when the retention purpose ends.

10. Protection of Personal Information

We take the security of personal information seriously and seek to implement technical and organizational measures appropriate to the nature of the information, the risks involved in processing, and the scale of our business. These measures are intended to reduce the risk of unauthorized access, accidental loss, unlawful disclosure, unauthorized alteration, or improper use.

Measures may include:

  • Implementing reasonable access controls for websites and related systems.

  • Limiting employee and service provider access to personal information according to business needs.

  • Using appropriate technical measures to protect information transmission and system operations.

  • Monitoring necessary system activities to identify unusual access or security issues.

  • Using contractual and administrative measures, where appropriate, to govern how service providers process personal information.

  • Reviewing and improving data management procedures according to business needs and applicable law.

Internet transmission and electronic storage cannot be guaranteed to be completely secure. Although we make reasonable efforts to protect relevant information, we cannot promise that every technical system or method of data transmission will be entirely free of risk under all circumstances.

If a personal information security incident occurs that requires notification under applicable law, we will take necessary steps in accordance with the relevant requirements. These may include investigating the incident, limiting its impact, implementing remedial measures, and notifying affected individuals or regulatory authorities where legally required.

To help protect your information, please safeguard your devices and email account and avoid submitting unnecessary sensitive information through insecure channels.

11. Your Rights Regarding Personal Information

Depending on the laws applicable in your country or region, you may have one or more rights concerning your personal information. The specific rights and conditions under which they apply may vary.

11.1 Right of Access

Where permitted by applicable law, you may request confirmation of whether we hold personal information relating to you and request a copy of relevant information or an explanation of how it is processed.

11.2 Right to Rectification

If you discover that your order details, contact information, or other personal information is inaccurate or incomplete, you may request that it be corrected.

If you need to change the shipping address or telephone number for an order that has not yet been dispatched, please contact us as soon as possible. Changes may be restricted once the order enters the shipping process.

11.3 Right to Erasure

Where permitted by applicable law, you may request the deletion of your personal information. However, if certain information remains necessary to perform a contract, comply with legal obligations, resolve disputes, or protect legitimate interests, we may need to retain some of it.

We will assess the specific circumstances and applicable law to determine whether deletion is possible and, where appropriate, explain the outcome.

11.4 Right to Restrict or Object to Certain Processing

Under the conditions established by applicable law, you may have the right to request restrictions on the processing of certain personal information or to object to specific processing activities based on particular legal grounds.

We will assess such requests according to the purpose of processing, the legal basis, the relevant facts, and applicable requirements, and respond to the extent required by law.

11.5 Right to Withdraw Consent

If a processing activity relies on your consent, you may be able to withdraw that consent to the extent permitted by applicable law.

Withdrawing consent generally does not affect the lawfulness of processing carried out before the withdrawal. If certain information continues to be processed under another lawful basis, we may continue processing it within the scope permitted by that basis.

11.6 Right to Data Portability

Where applicable law provides this right and the relevant conditions are met, you may request certain personal information in a structured, commonly used, machine-readable format or request that it be transferred to another data controller.

The scope and method of exercising this right depend on the relevant legal requirements and technical circumstances.

11.7 Submitting a Privacy Request

If you wish to exercise privacy rights available to you under applicable law, you may email customer@ourgh.com and explain the type of request and any necessary background information.

To prevent unauthorized disclosure of personal information, we may need to verify your identity or your connection to the relevant records. Verification methods should be proportionate to the sensitivity of the request and should avoid collecting more information than necessary.

We will handle eligible requests within the time limits established by applicable law. If we cannot fulfill all or part of a request, we will explain the reasons to the extent required by law.

12. Children's Privacy

The Ourgh website and product content are primarily intended for users who are legally able to engage independently in the relevant shopping activities. We do not knowingly collect personal information from minors where such collection is prohibited without the necessary authorization under applicable law.

If you are the parent or legal guardian of a minor and believe that the minor has provided personal information to us without appropriate authorization, please contact customer@ourgh.com and explain the circumstances.

After receiving the request, we will assess whether deletion, restriction of processing, or other appropriate measures are necessary based on applicable law, available records, and reasonable verification results.

We will follow applicable age requirements, parental consent rules, and other legal obligations concerning the collection, use, and processing of minors' information.

13. Third-Party Websites and External Services

The Ourgh website may contain links to third-party logistics tracking pages, payment service pages, or other external websites. These third-party services may be operated by independent organizations and may have their own rules for collecting, using, retaining, and protecting personal information.

When you leave the Ourgh website and visit a third-party website, that third party's privacy policy and terms of service may apply to your activities on its platform. We do not have complete control over the content, system security, or personal information practices of third-party websites.

We recommend that you review a third party's privacy policy and relevant notices before submitting personal information and decide whether its services meet your needs.

Providing an external link or using a third-party service does not mean that we guarantee every aspect of the third party's data processing practices. Requests concerning systems independently controlled and not managed by us may need to be handled through the third party's own procedures and in accordance with applicable law.

14. Automated Processing and Personalization Technologies

The website may automatically process certain information through necessary technical tools to support order workflows, detect technical errors, maintain security, or analyze website operations.

For example, systems may automatically record order status changes, page loading errors, or unusual access patterns. These activities are primarily intended to maintain website functionality and improve the reliability of transaction processing.

If we introduce automated decision-making or profiling involving personal information that is subject to specific requirements under applicable law, we will fulfill the relevant obligations concerning notice, lawful basis, transparency, and the protection of individual rights.

This policy does not mean that Ourgh necessarily uses every type of automated decision-making, profiling, or personalized advertising technology. Actual processing activities depend on the technologies and features used on the website, the relevant feature descriptions, and applicable legal requirements.

15. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in website features, international shipping arrangements, data processing practices, or applicable laws.

The revised version will be published on the Ourgh website and, where appropriate, will include an updated date or effective date. If applicable law requires separate notice or consent for significant changes, we will take appropriate measures in accordance with those requirements.

We recommend reviewing this policy periodically to stay informed about changes to our personal information practices.

If a change concerns an order you have already placed or ongoing data processing activities, we will determine how the change applies based on applicable law, contractual terms, and the relevant circumstances.

16. Privacy Inquiries and Requests

If you have questions about the collection, use, retention, sharing, or security of your personal information, or wish to request access, correction, deletion, or restriction of processing, you may submit a request through the email channel published on our website.

To help us assess your request, please describe the type of information involved, the relevant processing activity, and the specific action you are requesting. If your inquiry concerns an order or international shipment, you may also include your order number, but please do not send passwords, complete payment card numbers, or other unnecessary sensitive information in your email.

We will assess your request based on its content, available records, identity verification results, and applicable law, and respond within the time limits required by law. For matters that require verification by a third-party logistics provider or another business partner, processing time may depend on the relevant procedures.

We aim to handle privacy-related requests reasonably and carefully while protecting personal information and taking account of necessary obligations relating to transaction records, legal compliance, and legitimate interests.

17. Our Privacy Principles

At Ourgh, we believe that a reliable shopping experience depends not only on the products themselves but also on respecting and properly managing personal information.

Whether you are browsing bedside tables, rugs, and wall lamps, placing an order, providing shipping details, or checking international delivery status, we aim to explain the purpose of relevant information clearly and process your personal information only within a necessary scope.

We will continue to review our data management procedures, website security, and related service arrangements, and improve our information protection measures in accordance with applicable law and reasonable business needs.

Thank you for visiting Ourgh and trusting us with information related to your shopping and delivery experience. While providing worldwide shipping services, we will continue striving to maintain transparent, careful, and responsible personal information practices.