Service Policy

Effective Date: October 29, 2026

Welcome to Ourgh (www.ourgh.com). This Service Policy is designed to help you understand the scope of our website services, rules for website use, intellectual property protection, order processing procedures, and global shipping arrangements. We aim to provide every customer with a reliable and smooth shopping experience through clear and transparent service information.

Ourgh is operated by Jinping Yanglin E-Commerce Co., Ltd. and primarily offers home goods, including bedside tables, rugs, and wall lamps. By accessing, browsing, or using this website, you acknowledge that you have read and understood the relevant provisions of this Service Policy. If you do not agree with any part of this policy, please discontinue use of the relevant website services. Where applicable law does not permit consent to be obtained in this manner, this policy shall not be interpreted as excluding any rights provided by law.

1. Scope of Services and General Principles

Ourgh is committed to providing customers in different countries and regions with home goods shopping and related order services. Product displays, descriptions, images, specifications, checkout pages, and order notifications form important parts of the services we provide.

Our website services primarily include product browsing, shopping cart management, order placement, credit card payments, order processing, global shipping, and after-sales assistance related to orders. Specific services may vary depending on product categories, shipping destinations, logistics conditions, and actual operational arrangements.

Ourgh is operated by Jinping Yanglin E-Commerce Co., Ltd. We will make reasonable efforts to maintain normal website operations and ensure that website information is clear and the ordering process is easy to understand. If you have questions about using our website or understanding these terms, you may contact us at customer@ourgh.com. We will provide appropriate clarification based on the nature of your inquiry.

This policy should be read together with other applicable policies on our website, including our Payment Policy, Shipping Policy, Returns and Refunds Policy, and Privacy Policy. If different pages address the same subject, their provisions should be interpreted together with the relevant order confirmation details and applicable law. Nothing in any policy is intended to exclude or restrict consumer rights that cannot legally be waived.

2. Intellectual Property and Ownership of Content

The content on the Ourgh website is protected by applicable intellectual property laws and other relevant legal provisions. Unless otherwise expressly stated or permitted by applicable law, the brand name, trademarks, logos, page designs, written content, product descriptions, images, graphics, icons, page layouts, and other original materials displayed on this website belong to Ourgh, Jinping Yanglin E-Commerce Co., Ltd., or their respective lawful rights holders.

Without prior written permission from the relevant rights holder, no individual, organization, or commercial entity may copy, reproduce, distribute, modify, sell, rent, publicly display, or otherwise commercially exploit protected website content. Website images, product descriptions, brand logos, and other materials must not be used to create misleading pages, imitation websites, unauthorized commercial promotions, or activities likely to cause consumer confusion.

You may view and use website information for ordinary browsing and personal shopping purposes. However, this does not grant you ownership of the website content or permission to use it commercially. Unless authorized, you may not use bulk downloads, automated scraping, database copying, or other technical methods to collect large quantities of website content for republication, resale, or the creation of a competing database.

Ourgh respects the intellectual property rights of third parties. If you believe that any content on our website infringes your copyright, trademark, or other lawful rights, please submit the relevant information to customer@ourgh.com. To help us investigate, please provide proof of ownership, the specific location of the allegedly infringing content, a description of the relevant facts, and valid contact information whenever possible. We will review the request within a reasonable period and take appropriate action in accordance with applicable law.

If any images, trademarks, or other materials displayed on the website belong to third parties, the relevant rights remain with their respective owners. Unauthorized use of such materials may constitute an infringement of those rights.

3. Website Usage Guidelines

To maintain website security, stability, and proper operation, you must comply with applicable laws and regulations and the relevant provisions of this Service Policy when accessing Ourgh.

You must not use this website to engage in fraud, illegal transactions, malicious attacks, unauthorized data collection, distribution of malicious software, or other activities that harm the legitimate interests of the website, other users, or third parties. You must not attempt to bypass website security mechanisms, interfere with order processing systems, disrupt normal website operations, or use false information to affect transaction reviews or shipping arrangements.

When using the website, please ensure that your personal details, delivery address, and order information are accurate, complete, and truthful. Incorrect addresses, inaccurate contact details, or missing information may cause order processing delays, unsuccessful delivery, or late arrival of packages.

If we have reasonable grounds to believe that an activity involves fraud, security risks, unlawful conduct, or a violation of this policy, we may take necessary measures to the extent permitted by applicable law. Such measures may include requesting verification, suspending the processing of an order that requires further review, or restricting website activity that may cause ongoing harm. We will handle these matters according to the circumstances and applicable legal requirements.

4. Product Information and Display Disclaimer

Ourgh strives to provide clear and accurate product information to help customers understand the main features of items before purchasing. Our website may display home goods such as bedside tables, rugs, and wall lamps, along with their images, dimensions, materials, colors, intended uses, and other relevant descriptions.

We make reasonable efforts to review product information and update it when necessary. However, differences in display devices, screen settings, photography lighting, and production batches may cause reasonable variations in color, texture, or visual appearance between website images and the actual products. Specific product dimensions, materials, construction, and other important details should be confirmed through the relevant product page and order confirmation.

If we discover an obvious error, missing information, or another issue that may affect a customer's purchasing decision, we will make reasonable efforts to correct it. Where important information may affect an order, we will take appropriate action based on the circumstances and applicable law.

Products displayed on the website may not be available for purchase or delivery in every country or region. Product availability, eligible shipping destinations, and relevant restrictions may vary due to inventory, logistics conditions, or local legal requirements. Please confirm the information shown on the product page and checkout page before placing an order.

5. Order Placement and Processing

When placing an order through the Ourgh website, please carefully review the selected products, quantities, delivery address, payment information, and total order amount. After an order is submitted, we will review and process it based on the information recorded in our system and the actual circumstances.

Submitting an order does not necessarily mean that the order has received final confirmation. The order may need to undergo payment authorization, inventory verification, address validation, or other necessary processing steps. If the order information is incomplete, payment is unsuccessful, a product is temporarily unavailable, or another matter requires further verification, the processing time may be affected.

If we identify an obvious pricing or product information error, suspected fraud, a payment irregularity, or another reasonable obstacle to processing, we may contact you to verify the order or discuss an appropriate resolution, subject to applicable law and relevant policies. Any decision to cancel, decline, or adjust an order must comply with applicable law and will not affect rights you are legally entitled to exercise.

If you need to check your order status or provide additional information, please email customer@ourgh.com and include your order number and a description of the issue whenever possible. Do not send your full credit card number, security code, or other unnecessary sensitive payment information by email.

6. Payment Services and Transaction Security

Ourgh currently offers supported card payment methods through the checkout page. The payment options actually available are those displayed during checkout. Whether a payment succeeds may also depend on authorization by the card issuer, payment system verification, and relevant security checks.

Before submitting a payment, please ensure that your order amount, billing information, and delivery information are accurate. If a transaction cannot be completed, check your card status, any verification instructions, and possible restrictions imposed by your card issuer before deciding how to proceed.

To protect transaction security, we may use third-party payment processing services as part of our actual payment arrangements. Relevant service providers may process necessary information to authorize transactions, conduct risk checks, and confirm payments. Such processing is subject to the applicable service terms and legal requirements.

If you encounter a payment problem, you may contact customer@ourgh.com and explain the circumstances of your order. For authorization, declined payment, or account issues that must be handled by a card-issuing bank or payment service provider, the outcome and processing time may depend on the procedures of the relevant institution.

7. Global Shipping and Delivery Services

Ourgh provides global shipping services and strives to deliver products to customers in countries and regions we can serve. The actual shipping coverage may be affected by product characteristics, carrier service networks, destination requirements, customs regulations, and local logistics conditions. Therefore, not every product can necessarily be delivered to every destination.

We process packages according to the order information and applicable shipping arrangements. Within a reasonable scope, we aim to ensure that products are packed appropriately and handed over to logistics carriers according to the relevant dispatch procedures. Please refer to the Shipping Policy, checkout page, and order confirmation for the applicable shipping method, shipping charges, estimated processing time, and estimated transit time.

Order processing time and shipping transit time are two separate stages. Processing time generally includes necessary information checks, product preparation, and dispatch arrangements. Transit time generally begins after the carrier receives the package. Once a package has been dispatched, actual delivery progress may be affected by transportation distance, carrier arrangements, customs inspections, weather, public holidays, and local delivery conditions.

If an order contains multiple products, some items may be dispatched separately due to inventory or logistics arrangements. If this occurs, we will provide relevant information based on the actual order processing circumstances. Different packages may have separate tracking records and delivery dates.

Please ensure that your shipping address is complete and accurate and that all necessary recipient details are provided. Incorrect addresses, unavailable recipients, refusal to accept delivery, local delivery restrictions, or other issues related to recipient information and delivery conditions may result in delays, returns, or unsuccessful delivery. Responsibility and handling arrangements will be determined according to the circumstances, applicable shipping policies, and relevant laws.

8. Shipping Delays, Package Tracking, and Delivery Issues

Although we make reasonable efforts to dispatch products according to applicable order processing and shipping arrangements, international shipments may experience delays beyond our reasonable control. Examples include customs inspections, extreme weather, transportation network congestion, carrier operational changes, public holidays, and special requirements imposed by destination authorities.

If tracking information is available for your order, you may use the relevant records to follow your package's progress. Please note that the frequency of tracking updates depends on carrier scans and data synchronization. New tracking information may not appear immediately during certain stages of transportation.

If tracking information has not been updated for an extended period, or if your package encounters a delivery exception, an unrecognized address, a return to sender, or another issue, you may email customer@ourgh.com with your order number and a description of the situation. We will help investigate using the available order and logistics information and explain the next steps within a reasonable scope.

For lost packages, visibly damaged shipments, or other delivery disputes, we will review the matter in light of order records, tracking information, applicable shipping policies, and relevant laws. The outcome may vary depending on the circumstances. However, this policy does not exclude any lawful rights you may have to a return, refund, or other remedy under applicable law.

9. Customs Duties, Import Taxes, and Local Regulations

For international orders, the destination country or region may impose customs duties, import taxes, value-added tax, or other related charges under local laws and customs policies. Whether such charges apply, their amounts, and who is responsible for paying them will be determined according to the checkout disclosures, order terms, and applicable law.

If an order may involve additional import procedures or local regulatory requirements, please review the relevant rules in the destination country or region before purchasing. If a package requires additional customs clearance information, the recipient may need to cooperate with the relevant authorities or carrier as instructed.

Customs procedures vary across countries and regions, so the time required for clearance cannot be accurately estimated in every case. Delays caused by customs inspections, document verification, or local regulatory requirements will be handled according to the circumstances.

We will reasonably cooperate with necessary checks related to order delivery but cannot make decisions on behalf of customs authorities or other government agencies. Any related fees, documentation requirements, and procedures are subject to applicable law and the official requirements of the relevant authorities.

10. Returns, Refunds, and After-Sales Assistance

Ourgh values the customer shopping experience and handles relevant requests according to the applicable Returns and Refunds Policy. Return and refund eligibility, application deadlines, return methods, refund procedures, and specific processing steps are governed by the Returns and Refunds Policy published on our website and applicable law.

If you receive a damaged product, an incorrect item, or a product that otherwise does not match your order, please preserve the product, packaging, order records, and relevant photographs as soon as possible after discovering the issue. Submit a description of the situation to customer@ourgh.com so we can understand the circumstances. Providing complete and accurate information helps reduce unnecessary delays during the review process.

Return requests may require order verification and eligibility review. If a request meets the applicable policy requirements, we will explain the next steps according to the relevant procedures. Once a refund is approved, the processing time may depend on the original payment method, payment processor, and card issuer's billing cycle.

Please do not send products to an unconfirmed address without prior instructions. The return address, shipping requirements, and necessary procedures should follow the applicable policy or the official instructions provided for your specific order.

This Service Policy does not replace the separate Returns and Refunds Policy published on our website. If a specific policy provides detailed requirements concerning return deadlines, product condition, or refund procedures, those provisions should be applied together with relevant legal requirements.

11. Privacy Protection and Personal Information Processing

When you visit the website, place an order, or contact Ourgh, we may collect and process information necessary to provide our services. This may include order details, recipient information, contact information, website usage records, and other information required for transactions.

We use such information for purposes including order processing, payment verification, global shipping, after-sales assistance, website security, and compliance with legal obligations. Information processed by third-party payment service providers or logistics carriers may be handled according to their actual service arrangements.

We strive to take appropriate measures to protect customer information and handle the collection, use, retention, and disclosure of information in accordance with applicable legal requirements. Requests to access, correct, or delete personal information, or to exercise other privacy rights, will be handled according to applicable law and our website Privacy Policy.

If you have questions about how your personal information is processed, you may submit a request to customer@ourgh.com. To protect information security, we may need to verify the identity of the requester or relevant order details. However, we will not ask you to submit unnecessary sensitive information through an insecure channel.

For details about the types of data collected, purposes of use, retention periods, third-party sharing, and other privacy matters, please refer to the Ourgh Privacy Policy.

12. Third-Party Services and External Links

To support normal website operations, payment processing, and global delivery, Ourgh may use services provided by third parties. These services may include payment processing, logistics transportation, website infrastructure, and necessary technical support.

Third-party service providers may conduct their activities in accordance with their own service terms, privacy policies, and applicable laws. For third-party websites or services that are not directly controlled by Ourgh, we recommend reviewing their relevant terms before use to understand their service scope, information handling practices, and applicable rules.

Our website may contain links to third-party websites for your convenience and access to additional information. The presence of such links does not necessarily mean that Ourgh endorses all content, products, or services offered by those third parties. When visiting an external website, you should review its applicable terms and privacy arrangements.

If you discover that an external link presents a security risk, misleading content, or another issue that may affect normal use, you may report it to customer@ourgh.com so we can investigate within a reasonable scope.

13. Service Availability and Limitation of Liability

We make reasonable efforts to maintain normal website operations but cannot guarantee that the website will remain uninterrupted, error-free, or free from delays at all times, on every device, or under every network condition. The website may become temporarily unavailable due to system maintenance, technical upgrades, network failures, security incidents, or other reasons.

To the extent permitted by applicable law, we may maintain, adjust, or update certain website functions according to operational and technical needs. We will make reasonable efforts to minimize the impact of such changes on normal use.

Website information is intended to help customers understand our products and services. Unless specific information is expressly incorporated into applicable transaction terms or otherwise required by law, general website descriptions should not be interpreted as absolute guarantees regarding every possible use, delivery outcome, or particular purpose.

Nothing in this policy is intended to exclude or restrict liability that cannot lawfully be excluded or restricted under applicable law, including consumer rights, statutory guarantees, or other mandatory obligations that cannot legally be waived. Any liability that may lawfully be limited will be assessed according to the relevant laws and circumstances of the specific transaction.

14. Events Beyond Reasonable Control

In certain circumstances, events beyond our reasonable control may affect order processing, website operations, or global shipping services. Examples include natural disasters, extreme weather, war or civil unrest, public health emergencies, government measures, customs restrictions, transportation network disruptions, major technical failures, and interruptions to third-party services.

When such events occur, we will take appropriate measures within a reasonable and practical scope to understand their impact on our services and adjust arrangements according to the circumstances. If an event may significantly affect an order or delivery, we will handle the matter in accordance with applicable law and available communication channels.

Events beyond our reasonable control do not automatically invalidate rights that customers are legally entitled to exercise. Any order changes, cancellations, refunds, or other arrangements resulting from such events will be determined according to applicable law, the specific transaction terms, and the actual circumstances.

15. Amendments and Updates to This Service Policy

Ourgh may revise, supplement, or update this Service Policy when necessary to reflect changes in business operations, logistics arrangements, payment services, or applicable laws and regulations.

Updated content will be published in an appropriate location on the website. Where required by applicable law, we will notify customers or obtain the necessary consent through the prescribed procedures. Unless otherwise required by law, policy updates generally take effect from the date of publication or the specified effective date.

We recommend reviewing this page periodically, especially before visiting the website or placing a new order, so you can understand the service rules currently in effect. If a change legally requires separate notice or consent, we will follow the requirements of applicable law.

The headings in this policy are provided for convenience and do not affect the interpretation of the provisions. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

16. Governing Law and Dispute Resolution

The interpretation and application of this Service Policy are subject to applicable law. For issues arising from website use, product orders, payments, or global shipping services, we encourage all parties to communicate reasonably and clearly and to attempt to resolve disputes by reviewing order records, relevant policies, and applicable law.

If a dispute cannot be resolved through communication, it will be handled in accordance with the procedures required by applicable law. This policy does not restrict consumers from seeking appropriate remedies under rights they are legally entitled to exercise, nor does it exclude any mandatory consumer protection provisions that must apply by law.

Cross-border transactions may involve mandatory legal requirements relating to the transaction, the consumer's place of residence, the delivery destination, or the relevant services. The applicable rules will be determined according to the circumstances of the transaction and applicable law.

17. Contact Us

If you have any questions about the Ourgh Service Policy, intellectual property, product information, order processing, global shipping, returns and refunds, or personal information protection, you may contact us using the details below. Please provide your order number, the relevant page location, or a description of the issue whenever possible so we can better understand your request.

Brand Name: Ourgh

Operating Company: Jinping Yanglin E-Commerce Co., Ltd.

Official Website: https://www.ourgh.com

Email: customer@ourgh.com

Phone: +86-17684533250

Company Address: 3rd Floor, Government Affairs Center, Hedong South Road, Jinhe Town, Jinping Miao, Yao, and Dai Autonomous County, Honghe Hani and Yi Autonomous Prefecture, Yunnan Province, China

Customer Service Hours: Monday to Friday, 10:00 a.m. to 6:00 p.m.

We will provide necessary clarification and assistance within a reasonable scope based on the nature of your request. For order, shipping, or refund inquiries, please provide accurate order information. For intellectual property or privacy-related requests, please include the necessary supporting documents whenever possible, but do not send full credit card details or other unnecessary sensitive information.

Thank you for choosing Ourgh. We will continue striving to provide clear service information, reliable order processing, and home goods delivery services for customers around the world.